Orders & Payment
Orders are placed via the Checkout button, from where you will be directed to PayPal. PayPal is a safe and secure payment gateway; we do not have access to your payment information. You do not need a PayPal account to proceed and can opt to pay by debit or credit card.
Confirmation of your order will be sent via the email address you provide. If you do not receive an email please check your ‘junk’ folder.
We aim to dispatch your order within 3 days of receipt of payment. You will be notified that your order is on its way via email. Delivery will be in accordance with the method specified on your order. If you have not received your parcel within 7 days please contact us at firstname.lastname@example.org.
If you have selected a ‘signed for’ delivery service you will need to ensure that someone is available for signature.
You are entitled to return any unwanted items within 14 days of receipt. Should you wish to return an item please contact us in the first instance at email@example.com. Please state your order number and reason for return.
If the item is faulty, damaged or incorrect you will receive a full refund of the purchase price plus any postage charges as appropriate.
If you have simply changed your mind about an item you will receive a refund of the purchase price only, in accordance with our Refunds and Exchanges policy. Returns are at your own expense.
Please package your returns securely and retain proof of postage as we can take no responsibility for items not received. Once your items are received your refund will be processed via PayPal.
Refunds & Exchanges
If you change your mind about an item, we are happy to offer you a refund or exchange provided the item is returned in its original condition. Please include the original packaging, copy of the original packing slip and – in the case of an exchange – details of the replacement goods required. Your replacement item(s) will be sent upon receipt.
We cannot accept returns of fabrics specifically cut to your order unless damaged or faulty.
Spaces on our workshops are limited and refunds are at our discretion. Should you wish to cancel a class and/or course the following refund policy will apply:
more than four week’s notice – 100% refund
3-4 weeks’ notice – 75% refund
2-3 weeks’ notice – 50% refund
1-2 weeks’ notice – 25% refund
less than 1 week’s notice – no refund